CIS 649 - PC Clinic

2 Credit(s)
This course is designed to provide students with an understanding of technical support issues faced within the computer industry. The role of the help desk and decisions which affect the success of technical support are discussed. Emphasis is placed on how people, processes, technology, and information affect the typical help desk. Lecture Hours: 8 | Lab Hours: 48

Prerequisite(s): A minimum grade of C- in NET 103
Note: Corresponds to college or university lower division coursework.